Hi Peter:
Lookin' better everyday.
Expanding on Scott's query, on Item menus. Download vs. Open in... I personally understand the difference, but it has been pointed out by my users that they are the same thing to them. More importantly because Download brings the file quicker they tend to use that. But this has a problem. When you download and then choose open and it is a Word file, Word opens with the file in it. Now type something and press save (^s); they think they have saved it. First the document does not save and no error message; then if you close the document now you have lost your edits. So, I like to suggest that Download bring the document down in "Read Only" format if possible. This would force a Save as.. in Word. Alternatively, only present the most appropriate available option.
E.g. If the users as Edit access only show Open in Word if WebDAV enabled or with View access Download
Thanx