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PDF download not working correctly
Last Post 11/19/2009 1:47 PM by Peter Donker. 1 Replies.
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Noah Bast
New Member
New Member
Posts:13


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11/13/2009 8:47 PM

Our client is using DMX to distribute product manuals updates in PDF format.

Most of them work fine, but we have some of them that are not able to be downloaded.  There is no difference in how the PDFs were made.  Notably, Safari seems to be able to open them all, but they fail in IE and Firefox.

http://www.spectracomcorp...ault.aspx?EntryId=33

From there, try to download the file TPRO-TSAT-PCI-66U-33U-U2.  In IE or FF, it will fail.  Other PDFs on the page work fine.  It is not a large file either.

Do you have any idea what the problem might be or how we can fix it?  We're running DMX 5.1.3

 

Peter Donker
Veteran Member
Veteran Member
Posts:4536


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11/19/2009 1:47 PM
Hi Noah,

It looks like that file got corrupted somehow. I tried another PDF and it worked without a problem. Note the size is detected upon upload and used for download. So if the upload went wrong somehow, this could cause this.

Peter
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