Hi Peter,
We just upgraded to DMX 5.2.7 in QA. I have noticed that some users are not receiving any notifications when changes are made to the files that they have subscribed to. Here is an example. A user has subscribed to 1 folder and several files on a portal. I have verified that the user is tied to the portal and to the roles in the portal. I am seeing the following error in Notification Log.
<!--[if gte mso 9]>
Normal
0
MicrosoftInternetExplorer4
<!--
/* Font Definitions */
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;
mso-font-charset:0;
mso-generic-font-family:swiss;
mso-font-pitch:variable;
mso-font-signature:536871559 0 0 0 415 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";}
span.EmailStyle15
{mso-style-type:personal;
mso-style-noshow:yes;
mso-ansi-font-size:10.0pt;
mso-bidi-font-size:10.0pt;
font-family:Verdana;
mso-ascii-font-family:Verdana;
mso-hansi-font-family:Verdana;
mso-bidi-font-family:Arial;
color:windowtext;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;
mso-header-margin:.5in;
mso-footer-margin:.5in;
mso-paper-source:0;}
div.Section1
{page:Section1;}
-->
<!--[if gte mso 10]>
19 15:35:22 E: 27 Experienced error mailing User 335
19 15:35:22 E: 27 Exception: Object reference not set to an instance of an object.
at Bring2mind.DNN.Modules.DMX.Services.Notification.Notification.Send(String overrideEmail)
at Bring2mind.DNN.Modules.DMX.Services.Notification.Notification.Send()
at Bring2mind.DNN.Modules.DMX.Services.Notification.NotificationController.SendNotifications(StringBuilder& log)
Any ideas what migth be causing this to happen. I have verified that there are rows in the following tables for this user.
- DMX_Notifications (there are 4 rows with sent =null)
- DMX_Subscriptions
- UserRoles
- UserPortals
Can you please help me figure out if I am missing anything? Also the doamin name is truncated in some of the emails that come through. How can that be fixed?
Thanks