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Notiations not being sent
Last Post 05/26/2010 4:51 PM by Chhavi. 1 Replies.
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Chhavi
New Member
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Posts:56


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05/19/2010 10:27 PM

Hi Peter,

We just upgraded to DMX 5.2.7 in QA.  I have noticed that some users are not receiving any notifications when changes are made to the files that they have subscribed to.  Here is an example.  A user has subscribed to 1 folder and several files on a portal.  I have verified that the user is tied to the portal and to the roles in the portal.  I am seeing the following error in Notification Log.

<!--[if gte mso 9]> Normal 0 MicrosoftInternetExplorer4 <!-- /* Font Definitions */ @font-face {font-family:Verdana; panose-1:2 11 6 4 3 5 4 4 2 4; mso-font-charset:0; mso-generic-font-family:swiss; mso-font-pitch:variable; mso-font-signature:536871559 0 0 0 415 0;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0in; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} span.EmailStyle15 {mso-style-type:personal; mso-style-noshow:yes; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt; font-family:Verdana; mso-ascii-font-family:Verdana; mso-hansi-font-family:Verdana; mso-bidi-font-family:Arial; color:windowtext;} @page Section1 {size:8.5in 11.0in; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.Section1 {page:Section1;} --> <!--[if gte mso 10]> 19 15:35:22 E:  27 Experienced error mailing User 335

19 15:35:22 E:  27 Exception: Object reference not set to an instance of an object.

   at Bring2mind.DNN.Modules.DMX.Services.Notification.Notification.Send(String overrideEmail)

   at Bring2mind.DNN.Modules.DMX.Services.Notification.Notification.Send()

   at Bring2mind.DNN.Modules.DMX.Services.Notification.NotificationController.SendNotifications(StringBuilder& log)

 

Any ideas what migth be causing this to happen.  I have verified that there are rows in the following tables for this user.

  • DMX_Notifications (there are 4 rows with sent =null)
  • DMX_Subscriptions
  • UserRoles
  • UserPortals

Can you please help me figure out if I am missing anything?  Also the doamin name is truncated in some of the emails that come through.  How can that be fixed?

Thanks

 

 

Chhavi
New Member
New Member
Posts:56


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05/26/2010 4:51 PM
Is anyone experiencing the same issue? This is urgent. We have a lot of users experiencing the same issue. Please advise.

Thanks,
Chhavi
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