Using Document Exchange to open Excel and Word documents.
Recently the opening of documents (Open in Excel) results in the application opening (Excel), but it is a blank document.

The dialog box says it is opening the correct document, but nothing open except the application with no document.

Any help?

Hi William,

The best is to run a Fiddler trace to see if webdav calls are being blocked by the server.

Peter

Using Fiddler, here is the response I get:

HTTP/1.1 500 Internal server error
Date: Wed, 15 Dec 2010 15:36:54 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
X-Powered-By: PleskWin
X-AspNet-Version: 2.0.50727
X-DMXDav-Handled: True
MS-Author-Via: DAV
X-DMXDav-Version: 5.3.3.0
Cache-Control: private
Content-Type: text/html
Content-Length: 222

System.PlatformNotSupportedException: This operation requires IIS integrated pipeline mode.
at System.Web.HttpResponse.get_Headers()
at ᜗.ᜀ(Int64 A_0)
at ᜋ.ᜀ()
at ᜎ.ᜁ(Request A_0, IResponse A_1)

Hi William,

This issue is particular to 5.3.3/4 and was solved in the latest release: 5.3.5

Peter

Peter,

Loaded the latest release (5.3.5 ) and am now able to open documents in Excel and Word (getting closer!). Now the problem is that they will open only Read Only.

From Fiddler:

The page cannot be displayed

You have attempted to execute a CGI, ISAPI, or other executable program from a directory that does not allow programs to be executed.

---

Please try the following:

• Contact the Web site administrator if you believe this directory should allow execute access.

HTTP Error 403.1 - Forbidden: Execute access is denied.
Internet Information Services (IIS)

---

Technical Information (for support personnel)

• Go to HTTP and 403.


• Open IIS Help, which is accessible in IIS Manager (inetmgr),
  and search for topics titled Configuring ISAPI Extensions, Configuring CGI Applications, Securing Your Site with Web Site Permissions, and About Custom Error Messages.


• In the IIS Software Development Kit (SDK) or at the MSDN Online Library, search for topics titled Developing ISAPI Extensions, ISAPI and CGI, and Debugging ISAPI Extensions and Filters.

Thanks

Hi William,

You'll need to use Fiddler again to see where the error occurs. Before the client issues a GET statement (which loads the document) it should try a LOCK on the document. In your case either the LOCK is not present or it resulted in an error is my guess.

Peter

Sorry if I don't know what I am doing, but here is where the lock and error occur as far as I know

Key Column: # (Gold Key)
Result Protocol Host URL Body Caching Content-Type Process Comments Custom
8 403 HTTP gohealthmart.com /dmxdav.axd/Documents/Timesheets%20and%20Payroll%20Calender/ 1,758 text/html excel:3628
Next step: # (Red Exclamation Triangle)
Result Protocol Host URL Body Caching Content-Type Process Comments Custom
9 404 HTTP gohealthmart.com /_vti_inf.html 1,635 text/html excel:3628

Next step: # (Red Exclamation Triangle)
# Result Protocol Host URL Body Caching Content-Type Process Comments Custom
10 404 HTTP gohealthmart.com /_vti_bin/shtml.exe/_vti_rpc 1,635 text/html excel:3628

Probably not what you needed....but hope it gets me closer.

What I suggest is that you save it as a sessions archive (.saz) and send it to me by email. I get much more information that way.

Peter