When a user subscribes to a file he/she receives the same email multiple times (eight) entitled Document Changes Notification. Why are so many emails being generated and how can this be change so that only one notification email is received?

Any notification should only go out once. There are a few possible causes for your issue: is the user also subscribed to the parent folder and its parent, etc? Is it eight consistently? For every user? For every subscription?

Here is another avenue to begin debugging this. Every time the notification service runs it first collects all events that have happened (since it last ran) and checks who to notify. For each of that it adds a record to DMX_Notifications. Then, in the second part of the process it gathers those records and compiles emails to users. If successful the Sent column is set to the time it was sent. If unsuccessful the sent column remains NULL. So the question is: are there 8 records added to that table for the user or does the sending error and is the sent date not recorded?

Peter

I just tested on two new test files. User is subscribing only to one file at a time and every time he/she subscribes eight Document Changes Notification emails arrive.

Where would I check the table for the user? Is this within the module or do I have to look at the database?

Anybody else run into this issue. I really need to try to get it resolved.

It's all in the database. The user is in the Users table. The other tables I already mentioned above. Are there any errors mentioned in the scheduler?

I checked the tables in the DMX_Notifications and it only shows one event with a Sent date and time stamp yet I'm still getting 8 emails. Where is the scheduler located so I can check for errors?

The scheduler is under DNN's host menu: Scheduled Tasks. There is a history for each task.

I think I might have found the issue because I am having the same thing happen. Under Scheduled Task it appears their are multiple instances of the same tasks. Peter how many should their be? It appears there should only be 3 Maintenance, Tasks and Sync.

As a separate question where does the from in the subscription email come from?

I have eight sets of DMX Maintenance, DMX Service and DMX SyncFolder. Should I only leave one set of each and delete the rest? Will it matter which ones I delete?

As for the from in the subscription email, it looks like it's email Host Email in the Host Settings.

Tom: You only need (and should have) one set of tasks. Having multiple sets may be a result of reinstalls that didn't quite go well.

The subscription email sender is from the portal settings. Every portal has an email defined.

Peter