I'm using DMX 6.1.3 and Letterbox 1.4.0 on a DNN 6.2.5 system. If I hard delete a user's folder, it eventually comes back -- multiple times.

For a visual, please see http://eos-cca.com/Portals/0/Temp/image001-7.jpg

Does anyone know why this happens and how to solve or work around the problem?

Thanks in advance for any help!

Larry D.

And we get email notifications for all these folders being added. :-)

I'm a little suspicious that my Letterbox settings are instigating the problem. I'm using:

Root Folder for module: Uploaded Files
Root Pattern: [User:Username]
Enforce Security: unchecked
Auto Create: CHECKED
Auto Inherit Permission: CHECKED
Add VIEW permission: CHECKED
Add ADD permission: CHECKED
Add Subscription: unchecked
Unify Permissions: unchecked

I will play with these to see if changing something avoids the problem.

Hi Larry,

Do you also have approval switched on, on the parent folder? For some reason the system thinks it should create the folder when the folder is already there, implying it couldn't detect it. Maybe it didn't detect it because the folder was not approved because you set approval permissions on the parent folder. Did you?

Peter

Hi Peter,

I think I need more detail about your question "Do you also have approval switched on, on the parent folder?"

The parent folder is named "Uploaded Files". When I choose Edit Attributes for this folder, there are two places to check "Approve":

1. In the Roles grid. (For example, on this folder, I have the "Secure Documents Administrator" role as the only role with permissions and it has "View", "Edit", "Add" and "Approve" all checked.

2. At the bottom of the Permissions section, there is a lone "Approve" checkbox that is checked.

If I uncheck the Role "Approve" for the "Uploaded Files" folder, then when an ordinary user uploads a file via the Letterbox module, the [User:Username] folder is created as a sub-folder of "Uploaded Files", but the file that it is uploaded is also automatically approved (which is not what I want).

If I try to uncheck the lone "Approve" at the bottom of the "Uploaded Files" folder attributes and press Update, when I re-open the attributes the "Approve" checkbox is checked again.

And if I leave both of these checked, then the [User:Username] folder keeps getting created - sometimes once per second.

Thanks for any more details to help me get the desired behavior: that users can upload a file into an auto-created sub-folder folder with their username and that the file is marked as "Unapproved".

For now, I'm going to live with the following solution...

In the Letterbox settings:

Root Folder for module: Uploaded Files
Root Pattern: [User:Username]
Enforce Security: unchecked
Auto Create: unchecked
Auto Inherit Permission: unchecked
Add VIEW permission: CHECKED
Add ADD permission: CHECKED
Add Subscription: unchecked
Unify Permissions: unchecked

In Edit Attributes for "Uploaded Files" folder:

"Secure Documents Administrator" Role has "View", "Edit", "Add" and "Approve" all checked. Also in the section below the Roles settings:

Unify permissions on children: unchecked
Permissions Only By Admin: CHECKED
Approve: CHECKED

Finally, I use New... Folder... to manually add sub-folders for each authorized uploaded under "Uploaded Files". I only enter a Title for each user folder and leave all other settings at their default values.

This gives me the results I want (with the exception of automatically creating the folders for users).

Thanks for the details. The approval is probably the cause of the issue earlier even though it shouldn't be. I'll make a note of that to see if I can replicate that.

Peter