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DMX Interface is blank

Last Post 03/10/2014 11:24 AM by Peter Donker. 6 Replies.

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benedict

New Member
Posts:3

04/01/2013 6:01 PM
Hi, I just rebuilt my system to upgrade to DNN 7.0.4. I then installed DMX 6.0.4, and successfully activated it. However, when I view the page now, there is no interface, just a large blue box (the size of the normal DMX interface) with a tab on the bottom that says "Reset Menus". How can I get the interface back? TIA.

benedict

New Member
Posts:3

04/05/2013 6:22 AM
Issue solved by upgrading DNN 7.0.4 to 7.0.5.

Peter Donker

Veteran Member
Posts:4536

04/09/2013 9:51 AM
A blank interface is almost certainly a result of an issue with the Javascript not running (well). The first thing to do is to refresh your browser's cache just to make sure no old scripts are cached.

Tim Gentry

New Member
Posts:7

05/13/2013 11:29 PM
I am getting the same issue with my dmx installation of 6.1.5 on a dnn framework of 6.1.5. Are there any fixes to this issue?

Peter Donker

Veteran Member
Posts:4536

05/14/2013 9:52 AM
Hi Joe, it is related to the JS not running. It's not a bug, but either your browser has blocked JS, your server is not serving JS, or you have an old cached version of the JS file in question. Like I said before you first try to refresh your browser's cache. If that doesn't help you'll need Fiddler to determine if all JS files are sent. Peter

ForemostMedia

New Member
Posts:16

02/14/2014 10:13 PM
Hi Peter, We ran into this issue, and found a resolution which was not stated here. Thought we would share to assist others. We installed DMX 6.1.6 on DNN 6.2.9, added document exchange to new page. module had blank interface as stated in earlier responses. This was caused by an error with javascript, specifically "ComponentArt_FormSubmitHandler is not defined". This lead us to the following post: http://www.componentart.c.../forums/t/61265.aspx This lead us to opening the web.config and commenting out the following line <!-- --> Saved, pushed, and reloaded page to have everything working properly. Hope this helps others, Foremost Media

Peter Donker

Veteran Member
Posts:4536

03/10/2014 11:24 AM
Thanks for that info!

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Forums > Document Exchange > Installation and Activation Issues

About Bring2mind

Bring2mind is the company of Peter Donker, a DotNetNuke enthusiast who has been involved with the platform from the very beginning. At the same time as the market for modules emerged, he realized there was no good document management solution for the platform yet and he set about creating this. In part he based the module on his experience with other document management systems he used while working as a researcher. His module, Document Exchange, was an instant success and has since become the premier document management solution for DotNetNuke. In 2004 he created Bring2mind as a vehicle for the module and is one of the few successful businesses solely based on a DotNetNuke product.

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